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@@ -1,58 +1,47 @@
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# Contact
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-This service is run by **Philipp C. Heckel**. There are several ways to get in touch with me and the
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+This service is run by [Philipp C. Heckel](https://heckel.io). There are several ways to get in touch with me and the
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ntfy community. Please choose the appropriate channel based on your needs.
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## Community support (free)
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For general questions, feature discussions, and community help, please use one of these public channels:
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-| Channel | Link | Description |
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-|---------|------|-------------|
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-| **Discord** | [discord.gg/cT7ECsZj9w](https://discord.gg/cT7ECsZj9w) | Real-time chat with the community (I'm `binwiederhier`) |
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-| **Matrix** | [#ntfy:matrix.org](https://matrix.to/#/#ntfy:matrix.org) | Bridged from Discord, same community (I'm `binwiederhier`) |
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-| **Matrix Space** | [#ntfy-space:matrix.org](https://matrix.to/#/#ntfy-space:matrix.org) | Matrix space with all ntfy rooms |
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-| **Lemmy** | [discuss.ntfy.sh/c/ntfy](https://discuss.ntfy.sh/c/ntfy) | Forum-style discussions |
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-| **GitHub Issues** | [github.com/binwiederhier/ntfy/issues](https://github.com/binwiederhier/ntfy/issues) | Bug reports and feature requests |
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+| Channel | Link | Description |
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+|-------------------|--------------------------------------------------------------------------------------|------------------------------------------------------------|
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+| **Discord** | [discord.gg/cT7ECsZj9w](https://discord.gg/cT7ECsZj9w) | Real-time chat with the community (I'm `binwiederhier`) |
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+| **Matrix** | [#ntfy:matrix.org](https://matrix.to/#/#ntfy:matrix.org) | Bridged from Discord, same community (I'm `binwiederhier`) |
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+| **Matrix Space** | [#ntfy-space:matrix.org](https://matrix.to/#/#ntfy-space:matrix.org) | Matrix space with all ntfy rooms |
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+| **GitHub Issues** | [github.com/binwiederhier/ntfy/issues](https://github.com/binwiederhier/ntfy/issues) | Bug reports and feature requests |
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!!! info "Why public channels?"
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Answering questions in public channels benefits the entire community. Other users can learn from the
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discussion, and answers can be referenced later. This is much more scalable than 1-on-1 support.
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-## Paid support (ntfy Pro subscribers)
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+## Paid support
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If you are subscribed to a [ntfy Pro](https://ntfy.sh/#pricing) plan, you are entitled to priority support
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via the following channels:
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-| Channel | Contact | Description |
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-|---------|---------|-------------|
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-| **Discord/Matrix** | Mention your Pro status | Priority responses in community channels |
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-| **Email** | [support@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Direct email support for Pro subscribers |
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+| Channel | Contact | Description |
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+|-----------------------|-----------------------------------------------------|------------------------------------------|
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+| **General Support** | [support@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Direct email support for Pro subscribers |
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+| **Billing Inquiries** | [billing@mail.ntfy.sh](mailto:support@mail.ntfy.sh) | Inquire about billing issues |
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+| **Discord/Matrix** | Mention your Pro status | Priority responses in community channels |
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Please include your ntfy.sh username when contacting support so we can verify your subscription status.
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-## Specific inquiries
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-
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-### Privacy inquiries
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-
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-For questions about our [privacy policy](privacy.md), data handling, or to exercise your data rights
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-(access, deletion, etc.):
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-
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-- **Email**: [privacy@mail.ntfy.sh](mailto:privacy@mail.ntfy.sh)
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-
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-### General inquiries
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-
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-For business inquiries, partnerships, press, or other general questions that don't fit the categories above:
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-
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-- **Email**: [contact@mail.ntfy.sh](mailto:contact@mail.ntfy.sh)
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-
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### Security issues
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-If you discover a security vulnerability, please report it responsibly:
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+If you discover a security vulnerability, please report it responsibly via [security@mail.ntfy.sh](mailto:security@mail.ntfy.sh). See also: [SECURITY.md](https://github.com/binwiederhier/ntfy/blob/main/SECURITY.md).
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-- **Email**: [security@mail.ntfy.sh](mailto:security@mail.ntfy.sh)
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+## Other inquiries
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+
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+For questions about our [privacy policy](privacy.md), data handling, or to exercise your data rights
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+(access, deletion, etc.), please email [privacy@mail.ntfy.sh](mailto:privacy@mail.ntfy.sh).
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-See also: [SECURITY.md](https://github.com/binwiederhier/ntfy/blob/main/SECURITY.md)
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+For business inquiries, partnerships, press, or other general questions that don't fit the categories above, please
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+use [contact@mail.ntfy.sh](mailto:contact@mail.ntfy.sh).
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## Announcements
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binwiederhier